FREE UK MAINLAND DELIVERY on orders over £99
For orders £99 and below there is a standard delivery charge (UK mainland) of £5.95
From 1 January 2021 shipping will only be available to mainland UK, Northern Ireland (£19.95) and the Isle of Man (£14.95) - unfortunately we're no longer able to offer shipping to the Channel Islands or the EU
For most orders the courier we use is DPD - you'll get a 1 hour delivery time slot given to you on the day of your delivery
Delivery times
Please refer to the estimated UK delivery dates shown for each individual productCustomer services
We like to deal personally with each and every customer so if you've got any queries at all about your order, please give us a call or send us an email and we'll get back to you as soon as we can
We're a family run gallery - if you phone you're likely to speak to Julie or Chris and we'll do our very best to help you
Returns
We offer a 14-day refund or exchange policy
To be eligible for a return your item must be unused, in the same condition that you received it and in its original packaging - we'll also need your receipt or proof of purchase
Unfortunately we can’t offer refunds on any items that have been specially ordered for you or commissioned from an artist or designer for you
We reserve the right to charge an administration and restocking fee of up to 20% of the original purchase price of the item - we also reserve the right to offer a credit note rather than a refund on your returned purchase
Refunds
Once your return is received and inspected we'll send you an email to notify you that we have received it and let you know if your refund has been approved - if it has, your refund will be processed and a credit will automatically be applied to your original method of payment
Please note that the refund can take up to 10 business days to appear in your account
Exchanges
We can only replace items if they are defective/damaged, non-original and available in stock or to order - if you need to exchange it for the same item, please email us at artworxgallery@gmail.com
Postage
To return your item please post it to:
67 High Street, Newport, Shropshire TF10 7AU
You will be responsible for paying for your own postage costs for returning your item and these costs are non-refundable unless you are returning a defective/damaged item
If you are returning an item over £50, we recommend you use a trackable postage service and purchase postage insurance