Puffin

FREE UK MAINLAND DELIVERY on all orders

Orders for multiple items will only be shipped once all items in the order are available - if you need earlier delivery of the in-stock items, please place separate orders for the in-stock and out-of stock items

Shipping is only available to mainland UK, the Isle of Man (£19.95) and Northern Ireland (£19.95) - unfortunately we're no longer able to offer shipping to the Channel Islands or the EU

For most orders the couriers we use are DPD and Royal Mail - you'll get a 1 hour delivery time slot given to you on the day of your delivery

Delivery times

Please refer to the estimated UK delivery dates shown for each individual product

Customer services

We like to deal personally with each and every customer so if you've got any queries at all about your order, please give us a call or send us an email and we'll get back to you as soon as we can

We're a family run gallery - if you phone you're likely to speak to Julie or Chris and we'll do our very best to help you

Returns

We offer a 14-day refund or exchange policy

To be eligible for a return your item must be unused, in the same condition that you received it and in its original packaging - we'll also need your receipt or proof of purchase

Unfortunately we can’t offer refunds on any items that have been specially ordered for you or commissioned from an artist or designer for you

We reserve the right to charge an administration and restocking fee of up to 20% of the original purchase price of the item - we also reserve the right to offer a credit note rather than a refund on your returned purchase

Refunds

Once your return is received and inspected we'll send you an email to notify you that we have received it and let you know if your refund has been approved - if it has, your refund will be processed and a credit will automatically be applied to your original method of payment

Please note that the refund can take up to 10 business days to appear in your account

Exchanges

We can only replace items if they are defective/damaged, non-original and available in stock or to order - if you need to exchange it for the same item, please email us at artworxgallery@gmail.com

Postage

To return your item please post it to:

15 High Street, Newport, Shropshire TF10 7AR

You will be responsible for paying for your own postage costs for returning your item and these costs are non-refundable unless you are returning a defective/damaged item

If you are returning an item over £50, we recommend you use a trackable postage service and purchase postage insurance